Relaxed Fit Crew Neck

MODA V'LORE — Return & Exchange Policy At MODA V'LORE, we want you to love what you wear. If your purchase isn’t quite the perfect fit or style, we are here to help you sort it out. Please review our policy guidelines below regarding returns, exchanges, and refunds. 1. Return & Exchange Window • Timeframe: You can request a return or exchange within 14 days from the date your order was delivered. • Drop-off: Once your return request is approved, the items must be shipped back to us within 7 days. 2. Eligibility Criteria To qualify for a return, replacement, or exchange, all garments must meet the following strict conditions: • Condition: Items must be unworn, unwashed, unaltered, and free of any odors, makeup stains, or deodorant marks. • Tags: All original tags, barcode labels, and brand packaging must remain attached and intact. • Proof of Purchase: A valid order number, invoice, or digital receipt from modavlore.com is required. 3. Return Shipping Fees • Standard Returns & Exchanges: The customer is responsible for paying all return shipping costs. Shipping fees from the original order are non-refundable. • Faulty or Incorrect Items: If you receive a damaged, defective, or incorrect garment, MODA V'LORE will cover 100% of the return shipping costs and provide a free replacement or full refund. 4. Non-Returnable Items For hygienic reasons, the following items cannot be returned or exchanged unless they arrive damaged or faulty: • Innerwear, lingerie, and bodysuits • Socks and hosiery • Items explicitly marked as "Final Sale" or purchased from clearance events 5. How to Start a Return • Step 1: Visit our online support center at modavlore.com or email us directly with your order number. • Step 2: Specify the items you wish to return and the reason for the request. • Step 3: Pack your items securely, attach the return authorization, and ship it via your preferred courier service. (We recommend using a trackable shipping service). 6. Refunds & Processing Timelines Once your return is received and inspected by our warehouse team, we will send you an email notifying you of the approval or rejection of your refund. • Method: Approved refunds will be issued directly back to your original payment method (Credit/Debit Card, Mobile Wallet, or Bank Account). • Timeline: Please allow 5 to 10 business days for the refund to reflect in your account, depending on your financial institution's processing times. 7. Damaged or Faulty Items If you receive a faulty item, please contact our support team at modavlore.com within 48 hours of delivery. Please include clear photos of the defect so we can expedite your free return and replacement.